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QUESTION 1
Multiple users report that the network printer, which is connected through the print server, is not printing.
Which of the following should a technician do FIRST to remedy this situation?
A. Replace the USB cable.
B. Reinstall the drivers on users\\’ PCs.
C. have users restart their PCs.
D. Clear the print queue.
Correct Answer: D
QUESTION 2
A user is having a problem with printing a specific document type.
The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The
user sends the document to another printer and the document prints. Which of the following should a technician do
FIRST in troubleshooting the problem?
A. Stop and restart the PC print spooler service.
B. Verify the user is sending the document to the correct printer queue.
C. Have each user send the same document to the correct printer queue.
D. Stop and restart the print server queues, and then have the user resend the document.
Correct Answer: B
QUESTION 3
A user is experiencing issues synchronizing a smartphone. The user is able to connect to individual services, but each
requires a different password. Which of the following needs to be configured to allow the user to access web services
securely with a unique password?
A. SIM
B. SMB
C. SSL
D. SSO
Correct Answer: D
QUESTION 4
A technician would like to install an internal storage drive for a computer. Which of the following cable connectors would
MOST likely be used to transfer data? (Select TWO).
A. USB-C
B. IDE
C. SATA
D. USB-A
E. Motex
F. Lightning
Correct Answer: BC
QUESTION 5
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it
will cost.
Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a
price? (Choose two.)
A. Remove the case and organize the parts.
B. Document the screw locations.
C. Search the Internet for repair tutorials.
D. Consult colleagues for advice.
E. Place the device in rice for a few days.
Correct Answer: AB
QUESTION 6
A user printed several documents to a shared network copier and noticed that they have very faint color density. A
technician investigates the issue and verifies that the printer had a maintenance kit installed recently. Which of the
following next steps will MOST likely resolve the issue? (Select two.)
A. Replace the toner cartridges
B. Replace the fuser module
C. Clean the paper tray rollers
D. Adjust the printer settings
E. Replace the developer
F. Empty the waste toner bottlers
Correct Answer: AC
QUESTION 7
A technician is upgrading the graphics card an SFF PC. Which of the following is MOST important considering the type
of card to be installed?
A. The card\\’s
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